Frequently Asked Questions
Everything you need to know about your LightUpK experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within North America. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy for apparel and accessories?
We offer a 30-day return window for unworn and unwashed items with original tags attached. Please note that certain limited-edition collaborations may be final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with measurements in both centimeters and inches. We recommend comparing these to a similar garment you already own.
Do you restock items that are sold out?
While we try to restock popular basics, many of our fashion collections are limited runs. We recommend signing up for back-in-stock notifications on the specific product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and several 'Buy Now, Pay Later' options like Afterpay.
Are the products authentic?
Absolutely. LightUpK guarantees 100% authenticity for all brand-name apparel and officially licensed merchandise sourced directly from our partners.